HOMGIRL
Support
Need a hand with your account, Closet, or Fitting Room? Get in touch. We're here to help.
Your support contact
Juan Campillo
kampiyojp@gmail.comEmail support
Delete your Hom Platform account
You can ask our support team to permanently delete your Hom Platform / HOMGIRL account and its associated data. You do not need to sign in or reinstall the app.
- Email kampiyojp@gmail.com with the subject Hom Platform account deletion. Say that you want your account and associated data permanently deleted.
- Use your account email address if you can. If you signed up with a phone number or no longer have access to that email, tell us so we can help verify ownership. Never send your password or verification codes.
- Our support team verifies account ownership, explains the expected completion time, and processes the request manually as soon as reasonably possible. We confirm when deletion is complete.
This opens your email app. Review and send the message yourself. If no email app opens, copy the address above into your email service.
What gets deleted?
Your account and profile information, sign-in credentials and sessions, uploaded and created content, magazines, Closet collections, Fitting Room arrangements, and associated personal activity records. We also request deletion of associated data held by our service providers.
Limited records may be retained when necessary for security, fraud prevention, or legal obligations. If an exception applies to your request, we explain what is retained, why, and for how long. See our account deletion and retention policy.
Deactivation only disables access and keeps your data. A deletion request is a separate, permanent action. In the mobile app, open Settings → Account → Request account deletion to reach these instructions.
A little help
getting started.
When reporting a problem, tell us what happened, which device you're using, and your app version. An error message or screenshot can help us understand it.
Please leave out passwords and verification codes.
- How do I sign in?
- Open the app and follow the sign-in steps for your account. If you have a password, choose “Use password instead.” If you can't get into your account, contact us using the details above.
- Where do I organize my images?
- Open Closet to add images and organize them into collections. Select images and send them to the Fitting Room to arrange your ideas together.
- What if an image doesn't generate?
- Check your internet connection and give the generation time to finish. If it fails, contact us with the error message and the steps you took in the Fitting Room.
- How do I deactivate my account, and what happens to my data?
Deactivating your Hom Platform account disables access and ends active sign-in sessions. Your account information, uploaded content, and collections remain stored. Older app versions label this control “Delete account,” although it only deactivates access. For permanent deletion, use the account deletion request above.
To request deactivation without signing in, email kampiyojp@gmail.com from your account email address with the subject “Hom Platform account deactivation.” We may need to verify account ownership. Do not send passwords or verification codes.
For retention details and privacy requests, see Account deactivation and data retention.